Shipping policy
Shipping Policy
At Inianna Génération Boutique, we carefully prepare each personalized portrait for production and delivery. Below, you’ll find information about order processing, estimated delivery times, shipping costs, and tracking.
Order Processing
Orders are generally processed within 1–2 business days of receipt, provided we have received a suitable photo and all the information needed to personalize your portrait.
Once personalization is complete, your portrait is sent to our printing partner for production and shipping.
If we need a different photo or additional information, we will contact you by email. This may extend the processing time.
Estimated Delivery Time
The estimated delivery time is 5–7 business days from the date you place your order, including personalization, production, and shipping, provided all required photos and information are received when you order.
Business days exclude weekends and public holidays.
Delivery times are estimates, not guaranteed arrival dates. Timing may vary depending on the product, destination, carrier, and any customs processing required.
If you need your portrait for a specific occasion, please contact us before ordering so we can advise you on the estimated timing.
Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number or tracking link.
Tracking information may take some time to update after the carrier receives your shipment.
Shipping Costs
Shipping costs depend on the items in your order and the delivery destination.
The applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping Address
Please check that your shipping address is accurate and complete before placing your order, including any apartment or suite number and ZIP code.
If you notice an address error, contact us immediately at info@iniannagenboutique.com. We will do our best to help, but address changes may not be possible once your order has entered production or shipped.
If an incorrect or incomplete address results in a returned package or requires reshipping, additional shipping charges may apply. We will explain any applicable costs before arranging a new shipment.
Delivery Issues
If your shipment appears to be delayed, lost, or marked as delivered but has not arrived, please contact us at info@iniannagenboutique.com with your order number.
We will investigate with our printing partner or carrier and help arrange an appropriate resolution.
For items that arrive damaged, defective, or incorrect, please refer to our Return and Refund Policy.
Nothing in this policy limits your rights under applicable consumer protection laws.
Contact
For questions about shipping or assistance with a delivery, please email: