Refund policy
Return and Refund Policy
At Inianna Génération Boutique, each portrait is personalized using your photo and the options you select when ordering.
Please review your chosen size, finish, frame color, and personalization details carefully before placing your order.
Returns and Exchanges
Because our portraits are custom-made, we do not accept returns or exchanges for a change of mind, including choosing the wrong size, finish, or frame color.
This does not affect your rights if your order arrives damaged, is defective, or does not match what you ordered.
Damaged, Defective, or Incorrect Items
Please contact us if:
Your portrait or frame arrives damaged.
Your print has a production defect.
You receive the wrong item, size, finish, or frame color.
The personalization does not match your order.
After reviewing the issue, we will arrange an appropriate solution, such as a correction, a replacement or reprint at no additional cost, or a refund, as applicable.
If you have concerns about the personalization or resemblance, please contact us so we can review your portrait against the photo and instructions you provided.
How to Report an Issue
Email info@iniannagenboutique.com, preferably within 30 days of delivery, with:
Your order number.
A description of the issue.
Clear photos showing the issue and, where relevant, the packaging.
Please keep the item and packaging until we have reviewed your request. Do not return anything before contacting us and receiving return instructions.
If a return is required because the item is damaged, defective, or incorrect, we will provide instructions and cover the necessary return shipping costs.
The requested 30-day reporting period does not limit any rights or remedies available under applicable consumer protection laws.
Refund Processing
Once a refund is approved, we will notify you by email and issue it to your original payment method.
We normally process approved refunds within 5–7 business days. Your bank or payment provider may require additional time before the refund appears in your account.
If you have not received your refund after this period, please contact us at info@iniannagenboutique.com.
Your Consumer Rights
Nothing in this policy excludes or limits any mandatory rights you may have under applicable consumer protection laws.
Contact
For questions about your order, a return, a replacement, or a refund, please email: